Shipping and Returns
Jewelry may be returned within fourteen (14) days of receipt, in the original, pristine, condition, for exchange or merchandise credit. To ensure your returns are received properly, please ship with a tracking number or use delivery confirmation. Also, please include a copy of the original packing receipt with your return.
When returning an item, please email: firstname.lastname@example.org with the SKU #, the date of purchase and reason for the return. If you are exchanging a product, please provide the SKU #. Ellen Lyons Jewelry Designs reserves the right to refuse any return that is not in resale condition. Merchandise credit is valid for three months.
Please insure all items for the full purchase amount. Ellen Lyons Jewelry Designs is not responsible for any lost or damaged items in transit. Shipping and handling charges are non-refundable.
We ship via UPS, USPS and DHL from our studio in Seattle, Washington. Orders are usually sent out by the next business day. All shipments are insured and provide a tracking number through email upon shipment. At this time we ship internationally to select countries via DHL Express.